Frequently Asked Questions

Last updated: September 4, 2026.

Quick answers for ManCaves.Store shoppers. Need something else? Use the contact form.

Ordering

• How do I place an order?

  Open any product, choose options, add to cart, and finish checkout.

• Can I change or cancel an order?

  Use the contact form immediately. Cancellation is generally available only before the warehouse starts processing; custom or special supplier services can become noncancelable sooner.

• Does payment automatically place the warehouse order?

  No. During the manual-approval phase, paid orders are reviewed for exact variant mapping, stock, live landed cost, deliverability, margin, and payment risk before any supplier purchase.

Shipping

• Where do you ship?

  United States street addresses only. PO boxes, military addresses, Alaska, Hawaii, Puerto Rico, and territories can be refused at review if the live warehouse route cannot cover them. See our Shipping Policy.

• How long does shipping take?

  Checkout and Your Account show the delivery window for that product. Timing starts after warehouse dispatch, not at payment. Windows vary by warehouse, carrier, and destination. Overnight is not offered. A U.S. delay dispute is generally available only 45 days after the order leaves the CJ warehouse.

• Tracking says delivered but I do not have the package.

  The supplier generally will not refund or resend without an official non-delivery certification from the carrier or local post office. A porch-empty statement is not enough.

• How do I track an order?

  When a shipment is available, we send tracking by email to the address used at checkout. Tracking can take several days to show its first scan.

Returns and refunds

• What is your return policy?

  This is not a 30-day satisfaction or change-of-mind program. Damage, defect, incorrect-item, or missing-part claims should be submitted promptly and no later than 30 days after delivery with photos or video. Wrong color or size that still works is generally a partial refund, not a full refund. Box-only damage and minor cosmetics generally do not qualify. Details: Returns, Cancellations & Refunds.

• How do I start a return?

  Use the verified account dashboard or the contact form with your checkout email and Stripe receipt. The dashboard creates a manual-review request; it does not issue a refund or authorize you to mail the item. CJdropshipping’s U.S. warehouse does not accept consumer returns. Do not mail anything to China or to us without written authorization.

• Are Stripe processing fees always deducted from a refund?

  No. Stripe does not return its original merchant processing fee to us, but it is not automatically withheld from every customer refund. Any customer-facing deduction must be applicable, disclosed, and permitted by law.

• Can I open a chargeback instead?

  Contact us first except where the issuer or law requires otherwise. A chargeback does not expand eligibility. We may submit tracking and delivery evidence to the issuer.

Payments & support

• What payment methods do you accept?

  Major cards and wallets offered at checkout, including Apple Pay and Google Pay when available.

• Is payment information secure?

  Yes. Stripe handles PCI-compliant processing. We do not store full card numbers.

• What happens when a payment is flagged?

  The order stays on fulfillment hold until the Stripe or manual review clears. A successful charge can still require review; flagged orders are not sent to the supplier meanwhile.

• Do you have a phone number?

  No. Use the contact form. There is no store phone line.