Returns, Cancellations, and Refunds

Last updated: September 4, 2026.

This is not a 30-day satisfaction guarantee and not a change-of-mind return program. ManCaves.Store uses third-party fulfillment partners, including CJdropshipping. We review every request against the order’s actual warehouse status, shipping method, product type, photos or video, and applicable law. Submitting a request does not automatically issue a refund, cancel a supplier order, or authorize you to mail anything.

Cancel before warehouse processing

Contact us immediately if you want to cancel. A supplier order can generally be canceled for a full refund only before the warehouse begins processing it. After processing starts, cancellation is generally unavailable. Print-on-demand, private-inventory, photography, or video-service orders may become noncancelable as soon as the supplier is paid. We will confirm the live warehouse status before promising a cancellation.

Damage, defects, incorrect items, or missing parts

Inspect the package when it arrives. Tell us promptly and no later than 30 days after delivery (the complaint window our fulfillment partner currently requires for ordinary and electronic goods). Include the Stripe order reference, a written description, photos of the item and packaging, and video when photos do not show the problem. Keep the product and all packaging until we give written instructions. We generally cannot open a supplier dispute without that evidence.

If a claim is accepted, the available remedy is the one the supplier will actually fund:

  • Badly damaged product: replacement or full refund, as the evidence supports.
  • Partially damaged product: partial refund or replacement. Minor issues such as loose threads, slight wrinkles, or small scratches generally do not qualify.
  • Damaged shipping box only: no supplier remedy for carton wear from long-distance transit.
  • Wrong product: replacement or full refund.
  • Wrong color or size that still functions: generally a partial refund, not a full refund.
  • Missing part that does not stop the product from working: resend of the part or a partial refund.
  • Missing part that stops the product from working: generally a resend of the product, not an automatic full refund.
  • Missing accessory: resend of the accessory.

What we do not refund

Except where applicable law requires a different result, we do not refund or accept returns for:

  • Change of mind, “does not match the photo on my monitor,” or “ordered the wrong item or option.”
  • Buyer-supplied wrong, incomplete, or undeliverable address, refused delivery, missed pickup, unclaimed packages, or failure to complete carrier or customs requirements.
  • Items used, worn, washed, installed, altered, or missing original packaging after a non-defect complaint.
  • Apparel, gloves, and similar goods once worn, other than a proven manufacturing defect or incorrect item on arrival.
  • Unauthorized packages mailed to ManCaves.Store, to a U.S. warehouse, or to China.

Delayed or not-received orders

Contact us if tracking stalls. Under CJdropshipping’s current dispute rules, a U.S.-bound order generally becomes eligible for a supplier delay dispute 45 days after it leaves the CJ warehouse; other routes can be 60 days or longer. A delay claim is not available merely because the package is still in transit inside that window.

If tracking shows delivered, the supplier generally will not refund or resend unless you obtain an official non-delivery certification from the carrier or local post office (seal or equivalent official statement). A customer statement that the porch was empty is not enough. Incorrect addresses, refused delivery, missed pickup, “no such number,” or failed customs can limit or eliminate the remedy. If a carrier returns an unclaimed package, the supplier may place it in private inventory rather than refund it, and loss in that return transit is not the supplier’s responsibility.

Authorized physical returns only

Do not mail an item unless we send written return authorization. CJdropshipping’s U.S. warehouse does not accept consumer returns. When a physical return is required, it is typically to a China warehouse, often within 30 days after receipt. International return postage is slow, expensive, and frequently lost or damaged; that cost and transit risk stay with the customer unless we authorize the return because of a qualifying defect, incorrect item, or a remedy the law requires. We do not issue a refund because a package was mailed without authorization.

Refund decisions and timing

  • Account requests create a durable manual-review request; they do not call Stripe’s refund API.
  • We verify fulfillment status and, when relevant, open the required dispute with the supplier before deciding the request.
  • Approved refunds are returned to the original payment method. We do not send refunds to a different card or account.
  • Stripe’s original merchant processing fee is not returned to us. It is not automatically deducted from every customer refund; any lawful customer-facing deduction must be specifically disclosed and applicable.
  • After a refund is issued, the bank usually posts it in about 5–10 business days, although timing varies.
  • Opening a card-issuer chargeback does not increase eligibility. We may pause the store review and submit tracking, delivery scans, and your messages to the issuer.

How to submit a request

  1. Sign in to Your Account with the verified checkout email and select the paid order; or
  2. Use the contact form from the checkout email with the Stripe receipt and supporting evidence.

Do not include a full card number, security code, account password, government ID, or other sensitive information. We may ask for additional evidence needed for the supplier or carrier claim.

Your legal rights

Supplier rules help us administer claims, but they do not remove any non-waivable consumer rights or remedies available under applicable law. Nothing in this policy limits those rights.

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