Payment Policy
Last updated: September 4, 2026.
Processor, currency, and available methods
Stripe securely hosts checkout and processes payment in U.S. dollars. The cards, wallets, and other methods actually available to you are the methods Stripe displays on the checkout page for your device, location, and order. We do not promise installments, store credit, or a payment plan unless Stripe displays that option for your checkout. Your bank may apply its own currency-conversion or other fees.
ManCaves.Store does not receive or store your full card number or card security code. Do not send payment credentials by email, through a return request, or through the contact form.
Amount charged
Review the final Stripe Checkout page before paying. The final total shown there—including any separately displayed discount, shipping, or tax—is the amount submitted for authorization. If a pricing or catalog error is discovered before fulfillment, we may cancel and refund the order rather than place an incorrect supplier order. We will not charge an added amount without your authorization.
Paid does not always mean ready to ship
An order is treated as paid only after Stripe reports a successful payment. A successful charge can still be under fraud, identity, dispute, or asynchronous-payment review. Payments marked for review, elevated risk, or otherwise flagged are placed on fulfillment hold and will not be sent to the supplier until the review is cleared or manually approved. A hold may end in approval, cancellation, or a refund to the original payment method.
Manual fulfillment review
During the store’s manual-approval phase, no supplier purchase should occur merely because checkout succeeded. We first verify the product mapping, current stock, live freight or landed cost, delivery address, payment state, fraud signals, and profit guardrails. If the order cannot be fulfilled as sold, we will contact you or cancel it instead of substituting or charging more without permission.
Receipts, refunds, chargebacks, and disputes
- Stripe sends a receipt when receipt emails are enabled for the payment account.
- Approved refunds go only to the original payment method; bank posting time varies.
- Stripe does not return its original merchant processing fee to us, but that cost is not automatically deducted from every customer refund.
- A dashboard return request asks for manual review and never issues a refund by itself.
- If you do not recognize a charge, contact us promptly and also follow your card issuer’s instructions.
- Opening a chargeback does not expand return eligibility. We may pause the store review and submit tracking, delivery scans, warehouse status, and your messages to the issuer. Contact us first except where the issuer or law requires otherwise.
See the Returns, Cancellations, and Refunds Policy for eligibility, evidence, and return instructions. Change of mind, delivered-as-delivered tracking, unauthorized mailed packages, and buyer-error addresses are generally not refund grounds.
Failed or pending payments
A declined, unpaid, expired, or incomplete checkout is not an order we can fulfill. Pending payment methods are not fulfilled until Stripe confirms success. Your bank—not ManCaves.Store—usually controls the reason for a decline and the release time for a temporary authorization.